Privacy Policy

Last Updated: January 2025

At Azura Collections, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Full name
  • Phone number (WhatsApp)
  • Delivery address
  • Email address (if provided)

Order Information:

  • Products ordered
  • Order date and time
  • Delivery preferences

2. How We Collect Information

We collect information through:

  • Order forms and checkout process
  • WhatsApp communications
  • Contact forms on our website

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders
  • Delivery: To arrange delivery of products to your specified address
  • Customer Service: To respond to your inquiries and provide support via WhatsApp
  • Communication: To send order updates, confirmations, and delivery notifications
  • Marketing: To inform you about new products, offers, and promotions (you can opt out anytime)
  • Website Improvement: To analyze website usage and enhance user experience
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with:

  • Courier Services: To facilitate product delivery
  • Payment Processors: If we add online payment options in the future
  • Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Order information may be retained for record-keeping and customer service purposes.

7. WhatsApp Communication

By providing your WhatsApp number, you consent to receive:

  • Order confirmations and updates
  • Customer service messages
  • Product information and promotional offers

You may opt out of promotional messages at any time by informing us via WhatsApp.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. International Data Transfers

Your information is stored and processed in Pakistan. If you are accessing our website from outside Pakistan, please be aware that your information may be transferred to and processed in Pakistan.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • WhatsApp: +92 306 7096317
  • Email: info@azuracollections.com
  • Website: azuracollections.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.